Returns and Refund Policy


At Dar Zayed, we care about your complete satisfaction with your purchases, so we offer you a simple and clear returns and refunds policy to ensure your comfort and peace of mind in case you are not satisfied with your product.

  1. Eligibility Requirements for Returns To be eligible for a return, the following conditions must be met:

    • The product must be unused, in the same condition you received it and in its original packaging.

    • Returns must be initiated within [....] days of receipt.

    • Proof of purchase, such as a receipt or order number, must be provided.

  2. Non-Returnable Products Some types of products cannot be returned, including:

    • Products customized or specially designed to your order.

    • Products that are discounted or on special offers.

  3. How to start a return To start a return, please follow these steps:

    • Contact Us: Email us at [.....] or call us at [.....] To initiate a return please include your order number and a brief explanation of the reason for the return.

    • Return Authorization: After your request is approved, you will receive an RMA number and instructions on where to send the returned product.

    • Return Shipping: Make sure the product is packaged securely and include a number inside the package. Original shipping costs are non-refundable, and you are responsible for the shipping costs of returned products, unless the product is damaged or defective.

  4. Refunds Once we receive and inspect your returned item, we will notify you of the approval or denial of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within [.....] business days.

  5. Late or Missing Refunds If you still haven't received your refund, please first check your bank account. Then contact your credit card company as it may take some time for the refund to appear in your account. If you've done all of this and you still haven't received your refund, please contact us by email [.....]

  6. Exchanges We only replace products if they are defective or damaged. If you need to exchange the product itself, please contact us by email [.....] explaining the defect or damage, and we will provide you with the necessary instructions.

  7. Gifts If the item was marked as a gift upon purchase and shipped directly to you, you will receive a gift credit for the value of the returned item. After the returned item is received, a gift certificate will be sent to you.

  8. Damages and Problems Please inspect your order upon receipt and contact us immediately if the product is defective, damaged, or if you receive an incorrect product so we can evaluate and correct the problem.

  9. Contact Us If you have any questions about our returns and refunds policy please contact us via:
    Zayed House
    Email: [.....]
    Phone: [.....]